Introduction
Premier Restoration Services of Long Island ("we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect when you use our website, call us, or use our restoration services, and how we handle that information. We operate throughout Long Island, New York, and this policy applies to all of our interactions with you.
Information We Collect
We may collect the following types of information:
- Contact information you provide through our website forms, by phone, or by email, including your name, phone number, email address, and property address.
- Property and project details such as the type of damage, photos of affected areas, insurance information, and any other details you share so we can assess and perform restoration work.
- Communications including phone calls, emails, and text messages between you and our team.
- Website usage data collected automatically when you visit our site, such as your IP address, browser type, pages viewed, and time spent on our site. This is collected through cookies and similar technologies.
- Payment information when you pay for services, though we do not store full credit card numbers on our systems.
How We Use Your Information
We use the information we collect to:
- Respond to your inquiries and provide free estimates.
- Schedule, coordinate, and perform restoration services at your property.
- Communicate with you about your project, including updates, scheduling, and follow-ups.
- Process payments and maintain records of completed work.
- Improve our website, services, and customer experience.
- Comply with legal obligations and protect our rights.
Third-Party Sharing
We do not sell your personal information. We may share your information only in the following circumstances:
- Insurance companies: When you ask us to work with your insurer on a claim, we share project details, documentation, photos, and estimates with your insurance company and their adjusters.
- Subcontractors and partners: We may share relevant project information with licensed subcontractors, suppliers, or specialists who assist with your restoration work. These parties are expected to protect your information.
- Legal requirements: We may disclose information if required by law, court order, or government regulation.
- Business operations: We use third-party services for website hosting, email, analytics, and payment processing. These providers only receive the information needed to perform their functions.
Cookies and Tracking
Our website uses cookies and similar tracking technologies to understand how visitors use our site and to improve your experience. This may include:
- Essential cookies that allow our website to function properly.
- Analytics cookies that help us understand traffic patterns and popular pages so we can improve our site.
- Advertising cookies that may be placed by third-party advertising platforms if we run online ads.
Most web browsers allow you to control cookies through their settings. You can choose to block or delete cookies, though some parts of our website may not work as intended if you do so.
Data Security
We take reasonable measures to protect your personal information from unauthorized access, loss, or misuse. Our website uses SSL encryption for data transmitted online. However, no method of electronic storage or transmission is completely secure, and we cannot guarantee absolute security.
Data Retention
We retain your personal information for as long as needed to provide our services, fulfill the purposes described in this policy, and comply with our legal obligations. Project records, including photos and documentation, may be retained for several years for warranty, insurance, and legal purposes.
Your Rights
Under applicable New York State law and regulations, you have the right to:
- Request access to the personal information we hold about you.
- Request correction of inaccurate information.
- Request deletion of your personal information, subject to legal retention requirements.
- Opt out of marketing communications at any time.
To exercise any of these rights, contact us using the information below. We will respond to your request within a reasonable timeframe.
Children's Privacy
Our website and services are not directed to children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can remove it.
Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date at the top of this page. We encourage you to review this page periodically.
Contact Us About Privacy
If you have any questions or concerns about this Privacy Policy or how we handle your information, please contact us:
Premier Restoration Services of Long Island
Long Island, New York
Phone: (631) 573-6354
Available 24 hours a day, 7 days a week